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Forum Discussion
ddross
Jun 08, 2021Aspirant
RBK50, wont let me reply to emails from my internet provider
I can no longer reply to emails from my internet provided which is Spectrum, they brought their modem out here, and i was able to respond to emails, but I can not with my Orbi System, i just had my c...
ddross
Jun 08, 2021Aspirant
No I can receive emails on my spectrum site, i just cant respond, I have tried 3 different browsers and they all block me from sending emails or replying to an email, yet when the put their modem on my computer, i was able to reply, its somewhere there is a block in the port of Orbi according to all of the IT people I have talked to and Charter Spectrum as I noted spent 4 hours here today, and the only trick that worked was using their equipment and I was able to send an email from my spectrum email, thanks for the reply
CrimpOn
Jun 08, 2021Guru - Experienced User
ddross wrote:No I can receive emails on my spectrum site, i just cant respond, I have tried 3 different browsers and they all block me from sending emails or replying to an email,
Was everything working previously? (This is a new problem?) or is this the first time the Spectrum email account has been used?
Are there any other web browsing issues? (i.e. the only problem is with the Spectrum email site?)
- ddrossJun 08, 2021AspirantThis is a new problem started last week, everything was working fine, now everything I try to respond or send it won't send, but I can still receive no problems
- ddrossJun 08, 2021AspirantPs everything else works fine
- CrimpOnJun 08, 2021Guru - Experienced User
Have you done a lot to customize the Orbi?
(assigning IP's to specific devices, putting in names for devices, setting the DHCP range, custom DNS servers, Open VPN?)
If not, a Factory Reset is about all I can think of.
Do you happen to know if the Orbi firmware was updated about the time this problem began?