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Forum Discussion

duran00's avatar
duran00
Aspirant
Apr 22, 2022

Rbk50

I just got off the phone with customer service due to a weird issue where the orbi stopped working. I don't have the extra protection but our internet tech stopped by and said the ports are the issue....
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 22, 2022

What stopped working? Need more details here to better help you out. This is a tech support forum, not a complaint forum.

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

 

  • duran00's avatar
    duran00
    Aspirant
    Apr 22, 2022
    I'm posting the complaint because of the non service received. The orbi stopped working. It wont reset, the light either blinks white or its pink
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Apr 22, 2022

      Check the power adapter. Swap the adapter with the RBS adapter and see. If this fails, I recommend you contact NG support and get there help then:

      https://my.netgear.com/support/contact.aspx