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Forum Discussion
Solved
RBK53 - Often Rebooting
Configuration: 1. Vodafone Cable Modem in the basement with 1GBit/s broadband performance from provider. 2. RBR50 Orbi Baseststion in 1st floor but connected to Vodafone cable modem via LAN cable. ...
Good to hear. Make sure you do a backup configuration to file for safe keeping. Saves time if a reset is needed.
Please mark you thread as solved so others will know.
Enjoy. :smileywink:
Hi MartinZo,
Good day!
Welcome to NETGEAR Community!
First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Are you still experiencing the rebooting? Did update the firmware of the Orbi?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- Hi Oliver,
Thank you for your reply.
Yes the issue still occurs 1-2 times day. I have gone through my house and been looking for flaws in the electric system, timer settings, e.g. heating systems impact when started (e.g. power peaks leading to inconsistent power and forcing the wifi system to restart) but couldn’t find any significant signs.I have been in contact with the cable provider vodafone and had them measure the lines and cable router from their side remotely. Everything seems stable there. Nevertheless they‘ve sent me a new coaxial cable and new cable router (shipping currently), I will be watching the situation again then.
The orbi system was updated to the newest firmware last week V2.7.2.104 .The wifi onthe ISP modem should be turned OFF or disabled fully.
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026
You can find other speed diagnosis steps in the community faq: https://community.netgear.com/t5/Orbi-AX/Community-FAQ-My-Orbi-speeds-are-slow-inconsistent-and-don-t-my/m-p/1982974/highlight/true#M7849
Hi MartinZo,
Thank you for your response. We will wait for the new modem ten since it's already being shipped. Don't do anything for now. We will isolate properly the problem and see what really caused this issue to happen in the first place without any changes on the Orbi side. Did you change any settings on the router or use any features on the Orbi system recently? Please DM us the serial number of the Orbi so we can check as well for the warranty purpose.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- I have installed the new coaxial cable, not sure if they will really send a new cable modem. Will monitor closely wht happens. Attached the serial number of my router.
Hi MartinZo,
Good day!
Please keep us posted.
Regards,
Oliver
Community Team
