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RBK53 - Often Rebooting
Configuration: 1. Vodafone Cable Modem in the basement with 1GBit/s broadband performance from provider. 2. RBR50 Orbi Baseststion in 1st floor but connected to Vodafone cable modem via LAN cable. ...
Good to hear. Make sure you do a backup configuration to file for safe keeping. Saves time if a reset is needed.
Please mark you thread as solved so others will know.
Enjoy. :smileywink:
Cheers!
I looked into the ISP modem settings. The DHCP lease time/frequency cannot be adjusted from my side to be more frequent than every 7d.
I have been in contact with the ISP privider again (which is vodafone) and they have measured the lines again (automated ticket process there with sms replies etc)
Nothing obvious. We have (under)ground wires here only, no wires or wire posts above the surface (Germany).
Will watch the situation closely but cannot turn off the WIFI from the ISP as mentioned in other suggestions. This would cut off my son‘s internet since he‘s living in the basement seperated by concrete ceiling from the rest of the house (have tried before) . Only way around, buy another Orbi system RBK53 system or add an addiotional satellite to the basement. Both ridiculously expensive here (250€+ for
one satellite extra).
Will let you know what if somrthing new happens the next few days. Disappointed all the way but thank you very much for your help!
Btw, I measured internet speeds over and over again the last few days. I have a 1GigaB/s lcontract and if ecerythings up and running I may reach up to 935 Mbit/s downstream and 50Mbit/s upload, really amazing taking into account that one of the satellites is 50ft away...
A shame that I cannot add stability to this it seems...
I looked into the ISP modem settings. The DHCP lease time/frequency cannot be adjusted from my side to be more frequent than every 7d.
I have been in contact with the ISP privider again (which is vodafone) and they have measured the lines again (automated ticket process there with sms replies etc)
Nothing obvious. We have (under)ground wires here only, no wires or wire posts above the surface (Germany).
Will watch the situation closely but cannot turn off the WIFI from the ISP as mentioned in other suggestions. This would cut off my son‘s internet since he‘s living in the basement seperated by concrete ceiling from the rest of the house (have tried before) . Only way around, buy another Orbi system RBK53 system or add an addiotional satellite to the basement. Both ridiculously expensive here (250€+ for
one satellite extra).
Will let you know what if somrthing new happens the next few days. Disappointed all the way but thank you very much for your help!
Btw, I measured internet speeds over and over again the last few days. I have a 1GigaB/s lcontract and if ecerythings up and running I may reach up to 935 Mbit/s downstream and 50Mbit/s upload, really amazing taking into account that one of the satellites is 50ft away...
A shame that I cannot add stability to this it seems...
Does the Orbi log continue to show those "Internet Disconnected" messages that correspond to times the ring light turned magenta?
You are correct that the DHCP server defines the lease time. If Vodaphone sets it for 7 days, that's what it is.
(Internally, on the LAN side, the default DHCP lease from Orbi is 1 day (86,400 seconds.)
I agree there is no reason to turn off the Vodaphone WiFi.
Can you describe the ethernet link between the Vodaphone and Orbi? Is it one cable? cable within the walls terminated on RJ45 jacks plus two patch cables? Is there a switch involved somewhere?
- Hi, thanks for the immedite reply.
I haven‘t had any disconnections since the last one I described, so up and running for the last 1,75 days. That‘s happened before though, a couple of stable days..in a row. Let‘s see what the next 21:10-21:15 time frane brings... :-)
Here‘s what I have done since vodafone‘s line check. Moved the power plug to one about 30 feet away with an extension cord, set the 2.4GHZ channels of the ISP to 6 and the Orbi one to 11 (had done that as one of the very first steps in the past already and returned to auto afterwards) , checked all connected devices for their correct DHCP settings (I don‘t have static IP set up though, see no reason for that). The Orbi is in bridge mide, the one only dhcp server is the ISP modem.
Concerning your question: yes the network cable coming from the ISP modem LAN jack is connected via a LAN connector ‚jack’ and from there it goes through and up the wall to a RJ45 wall outlet (plug) in the ground floor where the Orbi Router stands (approx. 40ft cable length I would guess).
I left the cable out for a couple of days and substituted it by a 30ft patch cable directly from the LAN Jack of the ISP router to my Orbi Router.
Still, there was no difference as the internet connection losses (as you described them rather than reboots) were still happening - so no defective wall cable, LAN connector or wiring issue... I‘m afraid.
Thanks again!
MartinZo wrote:
The Orbi is in bridge mode, the one only dhcp server is the ISP modem.I believe that (technically speaking) Orbi's two modes are "router" and "access point".
There may be other possibilities for diagnosis. The Vodaphone DHCP server is giving out 7 day leases and the new lease match exactly with (a) the appearance of the Orbi Ring Light, and (b) entry in the Orbi log "Internet Disconnected".
- Does the son have any devices that will report when they got IP assignments via DHCP?
A Windows computer, for example, has a DOS command ipconfig /all which will show when it received a lease and when the lease expires. If his devices lose internet and get new leases at the same time as the Orbi, that is another indication that it's not the Orbi.
(It's the Vodaphone.) - Does the Vodaphone have a log similar to the Orbi's?
That might indicate "something happened". - In the past, I have set up a program to "ping" an internet resource, such as Google DNS (8.8.8.8) say every 30 seconds or so.
Does the son have something that could do this? I used EMCO ping monitor (free) to determine when my Powerline adapter would go off-line. If his access to the internet fails when the Orbi disconnects, more evidence it's not the Orbi.
- Does the son have any devices that will report when they got IP assignments via DHCP?
- Thank you, will try the ISP log search when it occurs again.
Curently no draw backs, waiting for the next connection loss...