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Forum Discussion
RBK53 Doesn't restart after firmware update
I initiated latest firmware update last night. The router seemed to have difficulty restarting after but eventually did. However, this morning the SSID wasn't broadcasting. Tried power off/on more...
here's the order I'd try to fix it in.
1. Hard reset. While its powered up, hold the reset button until the lights change. If it doesn't work, go to the next step.
2. Tftp procedure. This allows you to relace the firmware on the router. I'll link to the procedure. Make sure to follow it closely.
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
You'll also need to enable tftp from within windows (if you use windows).
https://www.thewindowsclub.com/enable-tftp-windows-10
Tftp has worked well for me to recover from these issues. One thing to make sure you do in the future is to manually do the firmware updates over a hardwired connection. I've had the best results going this route.
Thanks for the information. I didn't get very far as I don't have adminstrator control over the computer I tried to use so I couldn't make configuration changes required for the transfer. I've only had the system 3 months and decided I shouldn't be going through the hassle anyway. After 3 calls to their support team Netgear agreed that the system is defective and is providing a replacement. My concern is that it'll happen again since this is the second unit that failed. thanks again
From OP:
I initiated latest firmware update last night.
That's too bad....It's hard to believe how a firmware update broke your Orbi. Was it working before?
Yes, it was working fine for 3 months.