NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK53 Doesn't restart after firmware update
I initiated latest firmware update last night. The router seemed to have difficulty restarting after but eventually did. However, this morning the SSID wasn't broadcasting. Tried power off/on more...
Thanks for the information. I didn't get very far as I don't have adminstrator control over the computer I tried to use so I couldn't make configuration changes required for the transfer. I've only had the system 3 months and decided I shouldn't be going through the hassle anyway. After 3 calls to their support team Netgear agreed that the system is defective and is providing a replacement. My concern is that it'll happen again since this is the second unit that failed. thanks again
From OP:
I initiated latest firmware update last night.
That's too bad....It's hard to believe how a firmware update broke your Orbi. Was it working before?
Yes, it was working fine for 3 months.
Just a couple of closing comments....the lack of admin control on the PC...?? Not sure what that means. Sounds like a separate issue.
If NG has agreed to send replacement(s), that a good thing. My advice is once your new system is up and running, leave it alone. DO NOT execute manual firmware updates. NG will push them to you when you need them.