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Forum Discussion
RBK53 Orbi satellites...no devices show connected
I have the CBR40 modem/router combo set up in the family room where the outside cable comes into the house which is on one end of the house. I have one satellite that I had set up approximately 25-3...
I assume this is a new ORBI setup or have you had the ORBI for some time? First, if it is a new setup, be certain that the firmware for the satellite and the router match. Second, be certain that the firmware is up to date. Third, allow the ORBI to "settle" for a good, long while–at least a few hours–after any changes. I've noticed that the satellites tend to take a very long time to display correct information in the GUI after any modifications or even a power cycle. Finally, if your devices are getting good WiFi speeds throughout your house, the ORBI is doing its job! Be patient, the GUI will "catch up" eventually.
Thanks for your message. I got the system in December and the wifi from the modem/router combo is great! Anywhere from higher than the 100mbps I pay for and close to 60 in other rooms. There are only 2 devices currently connecting to the satellite, a wifi plug right by it and a treadmill almost directly below it in the basement. Even when my phone switches it's showing in the app a weak signal but when I test it it seems fine. The treadmill seems to be slow in loading items however. I'll check firmware but don't they update simultaneously?
In theory, the firmware should update equally on both the satellite and router. However, it doesn't always work like that. I suggest checking the firmware versions on both the router and satellite. If they are not the same, then manually update both pieces. ALWAYS update the satellite first, then the router. Once they are both operating the same firmware versions, I recommend rebooting both and allowing everything to stabilize for at least an hour before running any speedtests, etc.
Another thing to try is reserving IP addresses for all your devices. The reservation matrix is under the "Advanced" tab>"Setup">"LAN Setup" Then scroll to the bottom and click "ADD". A list of attached devices will appear along with their current IP addresses. Simply click on each to create an IP address reservation for all your devices. Good Luck!