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Forum Discussion
Southpaw32
May 12, 2020Guide
RBK53 system keeps "rebooting" and WiFi calling is horrible
I recently picked up a refurb RBK53 system from Woot. I've installed, updated the firmware, and did a full factory reset of the router and satalites. Despite all of this a few times a day every devic...
- May 14, 2020
Seems like the RBR isn't stable with two RBS online.
I would make contact with NG support about this. The system should not crash with 2 RBS online. I'd ask about an RMA if needed.
FURRYe38
May 13, 2020Guru - Experienced User
What version of FW is loaded on the system?
Is the Orbi system operating in Router or AP mode?
Is the wifi fully disabled on the ISP Modem since it's got built in wifi?
Where in the home is the RBR and RBS placed?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
Beamforming and MIMO, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Southpaw32 wrote:I recently picked up a refurb RBK53 system from Woot. I've installed, updated the firmware, and did a full factory reset of the router and satalites. Despite all of this a few times a day every devices (wired and wireless) lose connection for a couple of mins.
I have ATT Fiber 1000/1000, with the 5268AC Gateway that i'm running a DMZ passthrough to the Orbi WAN, and I also have a 16port unmanged switched plugged into a Lan port on the Orbi router.
No Circle, no Armor.
Daisy Chain is off
40/20 is off
Short preamble
Beamforming, MU-MIMO, and fast roaming are all On.
Overall, wifi is strong, speeds are good, but these random reboots are killing me!
Also, Wifi calling with our iphones sucks. We have iPhone 11 and 11 Pro. It's a crapshoot if wifi calling will work, or work fully. Often you can hear the person but they can't hear you.
I just recently heard of the Voxel firmware, so I may give that a shot, but I would appreciate any other advice/suggestions/direction.
Thank in advance!