NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Southpaw32
May 13, 2020Guide
RBK53 system keeps "rebooting" and WiFi calling is horrible
I recently picked up a refurb RBK53 system from Woot. I've installed, updated the firmware, and did a full factory reset of the router and satalites. Despite all of this a few times a day every devic...
- May 14, 2020
Seems like the RBR isn't stable with two RBS online.
I would make contact with NG support about this. The system should not crash with 2 RBS online. I'd ask about an RMA if needed.
Southpaw32
May 14, 2020Guide
Alright, ran the RBR at 50% with Coexistence to 40Mhz and disabled Bearmforming and MIMO.
Ran good for most the day, so added one statlite. Removed it from devices, did a factory reset and re-added it.
Everything ran good all night and overnight, so I added the second statlite this morning. Again doing a remove, factory reset and re-add.
Everything was running good until about 10 mins ago, when I had another crash. I was doing a few different activities at the time, files transfer, music library import, etc.
The Satalites are both showing TX and RX at 1300, with RSSI -47 to -53.
I haven't upped the Transmit power or enabled MIMO or Beamforming yet.
I just don't understand why these crashes are happening. What more can I do?
FURRYe38
May 14, 2020Guru - Experienced User
Seems like the RBR isn't stable with two RBS online.
I would make contact with NG support about this. The system should not crash with 2 RBS online. I'd ask about an RMA if needed.
- Southpaw32May 14, 2020Guide
Thanks for all your help!
Should I reach out to phone/chat/email support, or can someone on here help me out? Like @Blanca_O @Christian_R ?
Thanks!
- FURRYe38May 14, 2020Guru - Experienced User
- Southpaw32May 16, 2020Guide
Some additional follow-up. My Voip system for work has been giving me fits, so I decided to try AP mode to see if it would fix it.
AP mode magically made all of my VOIP issues disappear.
I was also hoping it would resolve the reboot issue, but it hasn't.
I have an RMA in progress, so I'm anxiously awaiting my replacement system.
Thanks again to FURRYe38 and everyone else for the help!
- FURRYe38May 17, 2020Guru - Experienced User
Hoping the RMA will help keep from crashing. Seems like a HW issue. Hopefully the new RMA unit will work for you in router mode however your still having to deal with the ISP router side as well. AP mode maybe the best way for you to use the Orbi with that modem/router.
Keep us posted.