Forum Discussion

Aspirant

Oct 04, 2019

rbk53 system losing ONLY wifi connection

hello guys, I got a problem with my orbi system going on for a while now. my system sometimes looses wireless connection. So for example every 10 or 20 min the wifi connection goes away for 1 or...

Troubleshooting

Rickvanvenrooij

Aspirant

Oct 05, 2019

Just don't understand it. Everything shows that it's having a perfect connection. The satalites are perfect in range nothing is blocking them.
Everything is running the latest firmware.

And only the router is loosing it's signal. The satallites are always giving a wifi signal

My modem is from ziggo (very highend one)

Retired_Member

Oct 05, 2019

Rickvanvenrooij wrote:
Just don't understand it. Everything shows that it's having a perfect connection. The satalites are perfect in range nothing is blocking them.
Everything is running the latest firmware.

And only the router is loosing it's signal. The satallites are always giving a wifi signal

My modem is from ziggo (very highend one)

...and IF that modem is dual (modem/router) you CAN'T just plug it in without doing some configuring.

Rickvanvenrooij
Aspirant
Oct 05, 2019
The modum is indeed a dual one. But it's in bridgemode so you can connect a router.

What configuring is needed to get it working properly?
- ekhalil
  Master
  Oct 05, 2019
  - Devices that loose wifi connection, were these attached on 2.4 or 5 GHz band when the issue happens?
  - What radio channels are set for 2.4 and 5 GHz bands in Orbi. Please make also a wifi scan and check if those channels are being used by the neighbors.
- plemans
  Guru - Experienced User
  Oct 05, 2019
  Rickvanvenrooij wrote:
  The modum is indeed a dual one. But it's in bridgemode so you can connect a router.
  
  What configuring is needed to get it working properly?
  it wouldn't be the first time a combo devices bridge mode didn't function properly. For testing purposes, you could always switch it back, shut off wifi, and run orbi in AP mode to see if the problem persists.