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Forum Discussion
RBK53 Upload Speed Issue
Hello! I've been user of the RBK53 (1 router + 2 satellites) since October last year and it's safe to say my experience till now has not be been pleasant for a product I paid Rs. 36,000 (~$490) f...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
0 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Any Wifi Neighbors near by? If so, how many?
I too expect that comeone nearby put in a new wifi system and your router switched to a "comparable" mode with a narrower bandwidth.
Look for a wifi analyzer app for your cell phone and see not only how many people are close by, but how wide your transmit channels are.
You will also be able to verify that you have a 5ghz radio signal.
Look for a wifi analyzer app for your cell phone and see not only how many people are close by, but how wide your transmit channels are.
You will also be able to verify that you have a 5ghz radio signal.
- Hey! Thank you for your response. Currently there are no significant close networks around me except my Orbi.
Even there one at a point it's significantly weak/far away and on a different channel to mine.
The problem is seen on both 2.4Ghz and 5GhzThere are several diagnostic steps that are often recommended:
- Connect a computer directly to the ISP modem with an ethernet cable and perform a Speedtest.
This is (obviously) the maximum possible speed up/down that can be achieved.
Assume for now that the result is 200/200. - Connect the Orbi router to the ISP modem and use the Orbi internal Speedtest, which is found on the web interface (http://orbilogin.net) on the Advanced Tab, under the Setup Menu (Speed Test).
The Orbi should report should match the test from the modem. - Connect a computer directly to one of the Orbi LAN ports with an ethernet cable and repeat the Speedtest.
With an ISP promising 200/200, this test report should match the first two.
If it does not match, there is something wrong with the Orbi and it needs to be replaced. - Now, connect a device to the Orbi router using WiFi and perform a Speedtest. My internet plan is 200/10, and my Sony smartphone Speedtest app reports 230/12.
The device being used to run the Speedtest over WiFi is really critical. Recently a friend and I were 'testing' his internet connection. He kept getting 90mb while I was getting 400. His old smartphone seemed to be the culprit.
I do not want to appear judgemental, but my view is that dealing with any sort of support group is up to the customer. When I go to the doctor with a complaint (my ear hurts), and they prescribe something (ear drops), if I do not come back in a week and say, "My ear still hurts", as far as they are concerned, the problem is solved. If Netgear did not get back to you in a week, they are never getting back to you. After six months, that support ticket has long been closed and forgotten.
That being said, I would contact Netgear again and say, "What the f**k. My warranty is running out and you guys have not solved my problem."
Hello! Thank you for your response
1) I cant connect directly to my modem as it is PPPoE and needs logging in on the router
2) I have tested the speed on the router login page and I do get 200/200
3) As I have mentioned in the post, an ethernet connection to the base router gives me 200/200 as well
4) Here is where I have an issue, when I connect to the wifi of the base router I get 200/80. and this result is consistent acorss any device I use to run the speed test
Yes, I have been bombarding Netgear with request for updates regarding my case very regularly and I do get calls almost every month from a customer care represntative for either log files, beta firmware versions or settings fixes, so they haven't ghosted me as of now. But I'm not at peace as the problem persists
- Connect a computer directly to the ISP modem with an ethernet cable and perform a Speedtest.
wwlen1 wrote:
I too expect that comeone nearby put in a new wifi system and your router switched to a "comparable" mode with a narrower bandwidth.
Look for a wifi analyzer app for your cell phone and see not only how many people are close by, but how wide your transmit channels are.
You will also be able to verify that you have a 5ghz radio signal.I'm a guessing the new firmware is the cause of the issue as I started facing problems once I upgraded to the 104 update. But I'm still worried because firstly Netgear apparently does not care and hasn't acknowledge the issue and secondly I tried to manually revert the firmware to older versions which didn't work. The lack of Netgear support means I'm not even sure how to officially ask for help or even raise a warranty request because this is not the Netgear Orbi that I expected and experienced a few months back.
You can raise awareness with NG support by opening up a support ticket here:
https://www.netgear.com/support/#
You can also send a PM to a forum Moderator as well:
FURRYe38 wrote:You can raise awareness with NG support by opening up a support ticket here:
https://www.netgear.com/support/#
You can also send a PM to a forum Moderator as well:
Hey FURRYe38
I have raised it with Netgear support and as mentioned the ticket has been open for a staggering 6 months with no resolution till date.
I will still try messaging the mods though.
Thanks a lot!
Hey Keenan95 ! Thank you for your response!
It was indeed the 104 update that I suspected that caused it, I clearly remember that particular firmware version. Since then the router hasn't worked properly at all. I'm happy that there is someone who feels its the 104 update that caused it while I'm also angry that this hasn't been fixed! I have raised it with my customer care support and will let you know if there are any updates
