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Forum Discussion
RBK53 Upload Speed Issue
Hello! I've been user of the RBK53 (1 router + 2 satellites) since October last year and it's safe to say my experience till now has not be been pleasant for a product I paid Rs. 36,000 (~$490) f...
wwlen1 wrote:
I too expect that comeone nearby put in a new wifi system and your router switched to a "comparable" mode with a narrower bandwidth.
Look for a wifi analyzer app for your cell phone and see not only how many people are close by, but how wide your transmit channels are.
You will also be able to verify that you have a 5ghz radio signal.
I'm a guessing the new firmware is the cause of the issue as I started facing problems once I upgraded to the 104 update. But I'm still worried because firstly Netgear apparently does not care and hasn't acknowledge the issue and secondly I tried to manually revert the firmware to older versions which didn't work. The lack of Netgear support means I'm not even sure how to officially ask for help or even raise a warranty request because this is not the Netgear Orbi that I expected and experienced a few months back.
You can raise awareness with NG support by opening up a support ticket here:
https://www.netgear.com/support/#
You can also send a PM to a forum Moderator as well:
FURRYe38 wrote:You can raise awareness with NG support by opening up a support ticket here:
https://www.netgear.com/support/#
You can also send a PM to a forum Moderator as well:
Hey FURRYe38
I have raised it with Netgear support and as mentioned the ticket has been open for a staggering 6 months with no resolution till date.
I will still try messaging the mods though.
Thanks a lot!