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Forum Discussion
RBK53s Router drops modem connection
After 6 mo,the RBR50 router (part of the RBK53s package) has suddenly started dropping its connection several times a day. I either have to push its Sync button or when that doesn't work, power cycle...
Fortunately, Netgear provides a one year hardware warranty with Orbi. So, if actually has "gone bad", they should replace it. The task is to demonstrate that it has in fact malfunctioned (not easy, since it actually does work for hours at a time).
This is the first I have heard of using the "Sync" button to restore a modem connection. As far as I know, the Sync button has only one purpose: to connect a device TO the Orbi (either an Orbi satellite or some user device). In that case, a sync button has to be pressed on both devices to link them. Given that the sync button appears to restore the modem connection for you, I am mystified.
As the Orbi does not typically have to be powered off, my first step would be to look at the Orbi log file for the period when the modem connection went down. That is on the Orbi web interface, Advanced Tab, Administration, Logs.
Does the "ring light" at the top of the Orbi indicate anything when the modem connection goes down?
Here is what the Orbi lights are supposed to do: https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean