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Forum Discussion

akhilstyle's avatar
akhilstyle
Tutor
Jan 21, 2022

RBK753 iOS Devices intermittent disconnect

Hi, I have a weird intermittent issue where various iPhones intermittently disconnect from my wifi for 5-7 mins. The wifi icon keeps spinning and there is no internet on the device. It automatical...
plemans's avatar
plemans
Guru - Experienced User
Jan 21, 2022

What firmware is on the router? 

And the firmware on the satellites? 

What gateway is it connected to?

Is it only iphone/mac's with issue? Or does windows/android devices have problems as well?

  • akhilstyle's avatar
    akhilstyle
    Tutor
    Jan 21, 2022
    Hi,

    Thanks for your reply. It only seems to be iPhones. I have 2 with the same issue. iPad seems ok.

    Router 4.6.5.14
    Satellite 4.6.5.14 as well

    I just upgraded them to this firmware. I had the issue even on previous firmware’s.

    It happens about once every 2 days or so.

    Thanks
    Akhil
    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 21, 2022

      have you tried disabling the private wifi or random mac feature on the iphones?

      • akhilstyle's avatar
        akhilstyle
        Tutor
        Jan 21, 2022
        I will try this. Thanks