NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBK854 has never worked
Has anyone been able to receive any type of customer service during this Covid pandemic? I bought a WiFi mesh system that has never been able to connect to the satilites. I have called problem 8 time...
benjamindodd wrote:Has anyone been able to receive any type of customer service during this Covid pandemic? I bought a WiFi mesh system that has never been able to connect to the satilites. I have called problem 8 times in the past 10 days to get support, and I can't even get a replacement sent out to me. I finally told them I want to return the system and get a refund, after being on hold for 30 minutes they finally just hung up on me. This is VERY frustrating and wondering if this is common, or just an anomaly?
Look at the Better Business Bureau report on Netgear.https://www.bbb.org/us/ca/san-jose/profile/internet-service/netgear-inc-1216-210357/customer-reviews
What has worked for some people is to send a private message to a forum moderator and explain the situation, including the personal iniformation that should not bee posted on a public forum (order numbers, case number, how to contact you, etc.) Click on a moderator name (they have a "Capital N" after their screen name where we have goofy pictures.)