RBK854 has never worked

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benjamindodd wrote:

Has anyone been able to receive any type of customer service during this Covid pandemic? I bought a WiFi mesh system that has never been able to connect to the satilites. I have called problem 8 times in the past 10 days to get support, and I can't even get a replacement sent out to me. I finally told them I want to return the system and get a refund, after being on hold for 30 minutes they finally just hung up on me. This is VERY frustrating and wondering if this is common, or just an anomaly?

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Assuming this purchase was directlly from Netgear.  Many retailers have liberal return policies (Amazon, Best Buy, Costco).

While waiting for success with Netgear, either on the phone or through one of the forum moderators, it might be worth taking a few minutes to describe the situation.

• Does the RBR850 router connect to the internet correctly and create a WiFi network correctly?
  (Devices can connect to it and access the internet?)
• Is this Orbi being set up using the web interface or the Orbi "app"?

At times during a setup, I have elected to "skip" the step of connecting satellites and finished setting up the router first.  (Satellites can be added at any time.)