NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

kejiang's avatar
kejiang
Follower
Jan 09, 2021

RBR 20 intermittent connection issue

My wifi connection has been going intermittently. It would go offline and go back online on its own on some occasions. Sometimes, it would just went completely off. This would happen at least once a day. 

 

It is connected with a Arris SB8200 modem. I just purchased both of the modem and router in January 2020. They worked fine for the first nine months and started to have this issue in October. 

 

I also have one satellite. The firmware is also upgraded to the newest. 

Router:

firmware version: V2.5.1.16

Satellite:

firmware version : V2.5.0.4

 

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 


    kejiang wrote:

    My wifi connection has been going intermittently. It would go offline and go back online on its own on some occasions. Sometimes, it would just went completely off. This would happen at least once a day. 

     

    It is connected with a Arris SB8200 modem. I just purchased both of the modem and router in January 2020. They worked fine for the first nine months and started to have this issue in October. 

     

    I also have one satellite. The firmware is also upgraded to the newest. 

    Router:

    firmware version: V2.5.1.16

    Satellite:

    firmware version : V2.5.0.4

     


     


  • kejiang wrote:

    My wifi connection has been going intermittently. It would go offline and go back online on its own on some occasions. Sometimes, it would just went completely off. This would happen at least once a day. 

     

    It is connected with a Arris SB8200 modem. I just purchased both of the modem and router in January 2020. They worked fine for the first nine months and started to have this issue in October. 

     

    I also have one satellite. The firmware is also upgraded to the newest. 

    Router:

    firmware version: V2.5.1.16

    Satellite:

    firmware version : V2.5.0.4

     


    Did you fix this?