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Retired_Member's avatar
Retired_Member
May 20, 2021

RBR 40 cannot factory reset

My RBR 40 router jammed yesterday and factory reset does not work. I have tried two ways to do reset, via factory reset button on back of router or try logging in via Orbilogin.net, neither methods w...
CrimpOn's avatar
CrimpOn
Guru - Experienced User
May 20, 2021
Retired_Member wrote:

My RBR 40 router jammed yesterday and factory reset does not work. I have tried two ways to do reset, via factory reset button on back of router or try logging in via Orbilogin.net, neither methods work. Irritating since the system is just a year old and should not die this early. Any idea how I can get this reset?

The Orbi did not revert back to the settings printed on the product label after clicking the "Erase" button? (see attached image)

How long was the reset button pressed? (I find it takes at least 8-10 seconds before the Power LED begins to flash amber)

Retired_Member's avatar
Retired_Member
May 21, 2021

No I am not able to log on the router so cannot press Reset button and cannot reset with a needle on the back of the box. Looks like I am stuck with a router that is not working and unable to reset.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 21, 2021

    So you can't press the reset button at all or pressing the reset button doesn't reset the RBR? 

    Retired_Member wrote:

    No I am not able to log on the router so cannot press Reset button and cannot reset with a needle on the back of the box. Looks like I am stuck with a router that is not working and unable to reset.

     

    • Retired_Member's avatar
      Retired_Member
      May 30, 2021

      No, if I press factory reset button and hold for minutes, the light does not start blinking amber. The light next to power button stays green. If I try logging on orbilogin.net or orbilogin.com or 192.168.1.1 connecting my computer via ethernet, I can also not find the router. I had to throw the system in trash. I wanted to buy a mesh wifi, but I got a dog that needs too much tlc for what I have time for.