rbr 50 + 2 sats: can't sync all of a sudden....it did, got all green, then sats went magenta again

Hi stancanyon,

I understand that you are having issues syncing your RBR50 router to the RBS50. Since the RBR50 was able to sync for a couple of minutes before it disconnected can mean that it is time for a firmware update. Below I have embedded links to reset your RBK50 system as well as the most recent firmware update.

Please navigate to the link below for reset instructions for your RBK50 system:

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Please navigate to the link below for the firmware download file for your RBR50: 
https://www.netgear.com/support/product/RBK50#RBR50%20(Orbi%20Router)%20Firmware%20Version%202.7.4.24

For more information on manually updating your RBK50 please navigate to the link below:
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite
 

Let me know if you have any additional questions!!

Best,
Kevin
Community Team