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Forum Discussion
chetm
Aug 10, 2019Tutor
RBR 50 firmware wont update automatically or manually
According to my Orbi IOS app my Firmware version for my RBR 50 is 2.3.1.60. When I check for updates I either get a message that an update is available or there was a checking error. When I do get ...
- Aug 12, 2019
Thanks. I will try Firefox next. I may reset and try from scratch as suggested.
Chetm
CrimpOn
Aug 10, 2019Guru - Experienced User
The current firmware for RBR50 is 2.3.5.30. Connect a web browser (Safari, Chrome, etc.) to the Orbi, which may be "orbilogin.com". (I prefer to use the actual IP address which in my case is 192.168.1.1), enter "admin" for the user ID and the admin password for the Orbi (which is, of course, different from the WiFi passwordl) The web Home Page will display the router version in the upper right. If it is 2.3.5.30, then the RBR50 firmware is current. If it is not, then navigate to the Advanced Tab->Administration->Firmware Update.
Questions about the Orbi IOS app are probably better addressed to the actual "Orbi App" user forum. My experience is that most of us on this forum use the web interface most of the time.
Good Luck
chetm
Aug 10, 2019Tutor
Thanks for the comment about the app. When I manually updated I followed the same procedure that you described. I got the message that so many users have gotten. Wrong firmware could not update. I’m still not sure that my app is displaying the correct version number. Interesting the version is not displayed on netgears web site. I will try the app forum.
Thanks again for the help
chetm
- CrimpOnAug 10, 2019Guru - Experienced User
What version does the Orbi web interface say your Orbi has?
Using the web interface, not the app, have you clicked on the Advanced Tab->Administration->Firmware Update? On the "Automatic[" tab. does it say that newer firmware is available?
- chetmAug 11, 2019Tutor
The router indicates the same as the IOS App 2.3.1.60. I tried to update manually making sure that I had the correct file with the .img extension. I got the usual incorrect file response. I also used the link from another user which took me to the same web page I had used. Same result.
Thanks for the help.
- chetmAug 11, 2019Tutor
The web page for the router indicates 2.3.1.60 same as the IOS app. Manually updating got similar results as before. Incorrect file.
Thanks for the help.
- chetmAug 11, 2019Tutor
Getting senile. I forgot to answer your other question. The web page did not indicate that an automatic update was available.
Thanks
Chetm
- FURRYe38Aug 11, 2019Guru - Experienced User
Is the system currently working? if it it's, it's recommended to leave it.
Also you can manually download FW update files and apply them yourself thru the RBR and RBS web pages.