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Forum Discussion
RBR 50 going offline / Where to start troubleshooting?
Hi All, I am hoping someone can help with our Netgear RBR50 Mesh system going offline continually (wired or WiFi). My two sick kids are hoping for a resolution even more! With laptop plugged into ...
Another update:
I checked in with my ISP to confirm there were no compatibility or configuration issues with my Arris TM1602A and the Netgear Orbi RBR50, there were none.
I also read another post where the gentlemen with an RBR20 (and same modem) had the exact same issues. He discovered that his problems were resolved by replacing the power supply for the router. I tried swapping router power supply with now unused satellite power supply. No change. I have no other way of knowing if there are problems with my power adapters.
Router still dropping offline and losing internet connection.
If I am on my phone, say for example, watching a youtube video I can see the ping on my laptop drop out (both wired and wireless to RBR50). As soon as that happens the video on my phone stops playing. See attached.
At what point do I tap out with this unit and purchase something new?
What is a good replacement model for 2800 sq ft (2 story)?
Thank you in advance for any suggestions.
Hello AerialAssault23,
Welcome to the NETGEAR Community!
I understand that you are experiencing network connectivity issues with the devices connected to your Orbi system and that these issues do not happen when you are connected directly to your ISP router. This could be an issue caused by double NAT. Please change your Orbi mode to AP to resolve this issue.
Please navigate to the link below if you are unsure of how to change your Orbi router from router mode to AP mode:
How do I configure my Orbi router to act as an access point? | Answer | NETGEAR Support
Best,
Kevin
Community Team
- Hi Kevin. Thank you for the reply. The modem is a standalone, no other router is involved here. I requested that modem purposefully so I didn't have any double NAT issues.
So this fix doesn't apply here, right?You are correct, the Arris TM1602A is "only a modem". If the RBR50 is put into Access Point (AP) mode, then it cannot function.
It might be worth opening another Command Window on the laptop and ping the router at the same time as places on the internet.
If the problem is external to the Orbi, then internet pings will be disrupted and pings to the router will remain intact.
Some modems maintain a log of connection issues. There appears to be a web user interface:
https://www.modemguides.com/manuals/cable-modems/arris-tm1602a/
External to the Orbi, there appear to be three potential areas to explore:
- The cable linking the Orbi router to the modem.
Could it have a loose connection? Not 'snap in' securely? - The modem.
- The coax cable drop from the outside to the modem. If the cable itself has a nick or cut in it, wind or rain can cause problems. Likewise, the coax connectors can be faulty. (When Spectrum rolled a tech to check my service a couple of years ago, he insisted on replacing every coax connector. Said something along the lines of, "I don't know who did this, or when. When I'm done, I will have complete confidence it isn't the connectors.")
- The cable linking the Orbi router to the modem.
