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Forum Discussion
RBR 50 going offline / Where to start troubleshooting?
Hi All, I am hoping someone can help with our Netgear RBR50 Mesh system going offline continually (wired or WiFi). My two sick kids are hoping for a resolution even more! With laptop plugged into ...
Hello AerialAssault23,
Welcome to the NETGEAR Community!
I understand that you are experiencing network connectivity issues with the devices connected to your Orbi system and that these issues do not happen when you are connected directly to your ISP router. This could be an issue caused by double NAT. Please change your Orbi mode to AP to resolve this issue.
Please navigate to the link below if you are unsure of how to change your Orbi router from router mode to AP mode:
How do I configure my Orbi router to act as an access point? | Answer | NETGEAR Support
Best,
Kevin
Community Team
Hi Kevin. Thank you for the reply. The modem is a standalone, no other router is involved here. I requested that modem purposefully so I didn't have any double NAT issues.
So this fix doesn't apply here, right?
So this fix doesn't apply here, right?
You are correct, the Arris TM1602A is "only a modem". If the RBR50 is put into Access Point (AP) mode, then it cannot function.
It might be worth opening another Command Window on the laptop and ping the router at the same time as places on the internet.
If the problem is external to the Orbi, then internet pings will be disrupted and pings to the router will remain intact.
Some modems maintain a log of connection issues. There appears to be a web user interface:
https://www.modemguides.com/manuals/cable-modems/arris-tm1602a/
External to the Orbi, there appear to be three potential areas to explore:
- The cable linking the Orbi router to the modem.
Could it have a loose connection? Not 'snap in' securely? - The modem.
- The coax cable drop from the outside to the modem. If the cable itself has a nick or cut in it, wind or rain can cause problems. Likewise, the coax connectors can be faulty. (When Spectrum rolled a tech to check my service a couple of years ago, he insisted on replacing every coax connector. Said something along the lines of, "I don't know who did this, or when. When I'm done, I will have complete confidence it isn't the connectors.")
- The cable linking the Orbi router to the modem.
