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Forum Discussion
RBR 50 has lost all wired connections - wifi is fine
Overnight, my RBR50 has dropped all wired connections, wifi is fine.
I've tried restarting the Orbi, connecting cables to different sockets, etc., but no joy.
Anyone ideas?
Tim.
9 Replies
I've managed to fix this myself by disconnecting ALL wired devices, restarting the Orbi, then reconnecting.
Why on earth I have to do this I just don't know. I so wish I'd never bought this kit. I've lost count of the number of times that I've had to physically switch off the satellite then reboot the router in order to restore wifi connectivity, or to restore connectivity between the router and the internet.
When it's working, the wifi access is great, but this kit is far far less stable and reliable than the pair of Netgear WNDR3700's I was using before.
What Firmware version is currently loaded?Has a factory reset and setup from scratch been performed since last FW update?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What wired devices do you have all connected to the RBR and RBS?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026I have not see this problem with mine and I have many wired devices connected to my RBR.
Thanks for taking the trouble to reply, I appreciate it.
Frankly though, I don't have the time or inclination to document all the information you've asked for below (though yes the firmware is up to date), nor to try all the changes you've suggested. Although I'm an IT professional of 35 years standing, with advanced qualifications in electronic engineering, in this particular case I bought this kit as a consumer device that I just expect to work, not as a hobby to experiment with.
Also, in this particular case, the problem was strictly with wired devices, not wireless, so I don't see that it's relevant how many wifi neighbours I have etc.
It shouldn't matter either what wired devices I have connected to the Orbi (though as it happens a couple of desktop pc's, a couple of apple tvs, and some home automation devices - Amazon Echo, Hive home hub). If those wired connections work most of the time, then out of blue they all stop working, then it's a problem with the Orbi in my view, and I'm finding it highly unreliable.
I've always bought Netgear kit for networking in the past, for many years, but I won't in future.
timorbi wrote:I've managed to fix this myself by disconnecting ALL wired devices, restarting the Orbi, then reconnecting.
Why on earth I have to do this I just don't know. I so wish I'd never bought this kit. I've lost count of the number of times that I've had to physically switch off the satellite then reboot the router in order to restore wifi connectivity, or to restore connectivity between the router and the internet.
When it's working, the wifi access is great, but this kit is far far less stable and reliable than the pair of Netgear WNDR3700's I was using before.
did you buy the kit new or used?
Sounds to me like you have an electrical issue where the router is getting hit with a brownout or maybe the power supply is faulty.
Is your router on a UPS or plugged straight into the wall or strip?
Do you have another power supply you can try or maybe swap with a satellite if the same specs?
Good of you to take the trouble to reply, thanks.
I did buy it new, but I suppose that's no guarantee that it's not faulty.
Not brown-out I don't think, we did have a powercut last week which affected the whole house, but the networking setup bounced right back.
At least now I know a set of steps which MIGHT fix this problem if it recurs in future, but it still leaves me thinking that this kit is SO unreliable compared to Netgear products I've used before.
