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RBR 50 Stopped working and keeps erasing settings.
My Orbi stopped working in the middle of the day, the top LED light was pulsing white and no wired or wireless devices could get to the internet. I did a factory reset, but it still didn't seem to b...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
v4 is a bit out of date and would be recommended to update the RBS first and RBR lastly using a wired PC and web browser to: v104
This version also has more important security updates.
You can log into the RBS and RBRs web pages and send the FW files. After they are sent, I recommend doing a factory reset on the RBS and RBR. Press the reset button for 15 seconds then release. Walk thru the setup wizard with the wired PC and web browser at orbilogin.com or 192.168.1.1
Thank you for the quick reply.
The cable modem is an Arris model TM822.
I have been trying to update the firmware. I have factory reset both the RBR and RBS and the RBS light turns blue (indicates it is connected?). When logged into the GUI via a wired PC the firmware page never gets past waiting for RBS to connect, so will not let me update the firmware.
Is there a certain order I need to factory reset? RBR first or RBS first?
My Orbi IP is 10.0.0.1 incase that makes a difference.
10.0.0.something would indicate that your modem may have a built in router as the RBR is detecting something upstream from it is using 192.168.1.1 which is what the RBR would normally use, so it changed to something different:
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopYou can skip adding the RBS and I would do this. Setup the RBR first and get it up and running. You can add the RBS afterwards...Usually resetting the RBR first then RBS lastly should work.
I am working on doing a factory reset again. Is it normal for the Orbi to take well over an hour (sometimes close to 2) to reboot? Makes it very hard to test when you have to wait so long to doing anything. I had it running in Access Point mode, but it won't stay like that any more. It keeps reverting back like it is doing a factory reset without being asked.