NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rbr 50 unable to see the satellite
I have just returned from vacation (up till then all was good). Now my orbi is totally unable to sync withe satellite. I have shut down, restarted and gone through pushng syncing buttons and all ha...
As plemans explained, you seem to have 2 routers in your network. To confirm this please do the following test:
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,
I have not made any progress. I have reset all to factory condition and gone through setup.
I turned off the wifi on the modem and cofirmed that by loggin in.
As suggested I tried tracert and achieved the following
1 3 ms 1 ms 1 ms 10.0.0.1
2 3 ms 2 ms 2 ms ARCHER_VR1600V [192.168.1.1]
3 9 ms 9 ms 9 ms 10.20.22.135
4 14 ms 14 ms 14 ms 194.35.219.203.in-addr.arpa [203.219.35.194]
5 17 ms 13 ms 16 ms 85.107.219.203.in-addr.arpa [203.219.107.85]
6 10 ms 12 ms 10 ms 125.134.29.203.in-addr.arpa [203.29.134.125]
7 11 ms 10 ms 11 ms 84.149.85.209.in-addr.arpa [209.85.149.84]
8 11 ms 11 ms 11 ms 81.247.170.108.in-addr.arpa [108.170.247.81]
9 10 ms 11 ms 11 ms 201.37.125.74.in-addr.arpa [74.125.37.201]
10 11 ms 10 ms 10 ms 8.8.8.8.in-addr.arpa [8.8.8.8]
This appears to be two local ips (am I right?) If so how can I turn one off or do what I need. The wifi connectionis so flaky that going onto the orbi site keeps dropping me out for a short time.
One other concern, when I use the ORBI app/android) it seems to want to sync a minimum of 2 satellites and wont let me reduce the number to one.
The cable modem is a tplink VR1600v
- From the traceroute printout that you provided, it seems that you have 3 routers in your network, as you can see that the first 3 hops contain private IP addresses.
Can you please explain in detail what equipment you have in your network so we can help you.