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Forum Discussion
ikingrma
Aug 23, 2019Aspirant
rbr 50 unable to see the satellite
I have just returned from vacation (up till then all was good). Now my orbi is totally unable to sync withe satellite. I have shut down, restarted and gone through pushng syncing buttons and all ha...
FURRYe38
Aug 24, 2019Guru - Experienced User
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
ikingrma wrote:I have just returned from vacation (up till then all was good). Now my orbi is totally unable to sync withe satellite. I have shut down, restarted and gone through pushng syncing buttons and all have failed. I ran from the ORBI android app with similar failures. I have moved satellite various distances apart with no luck. Any suggestions.
My system is a tp link cable modem, connected to the RBR50 with the latest firmware. The modem has wifi capabilities and I have tried switching them off and on with similar results. In addition the overall wifi now seems flaky with numerous reconnections.
This is the Australian NBN with IINET and the hybrid cable system.
Any ideas on what is going on and how to move forward or test for isues would be appreciated,
ikingrma
Aug 25, 2019Aspirant
After much trouble because the connection keeps dropping out. I was able to follow option 3 abive and reset the router to be AP mode. I then tried to connect but the network shows no internet connection and the ORBI app says I am being blocked because of no IP. It appears that I need to sign in to the router but how?
My setup is an ARRIS cable modem connecting to a TPLINK VR 1600v gateway router with wireless then the ORBI. I need the TPLINK because it has a netphone.
Ay help appreciated.
- ekhalilAug 25, 2019MasterWhat is the model of the ARRIS cable modem please? Seems that it’s also a router?
- ikingrmaAug 25, 2019Aspirant
The Arris model is labelled CM8200B and was supplied by NBN Australia to connect to a coaxial cabel system. It is then connected with a sigle ethernet outlet to a TP Link VR1600V which acts to provide a wifi router and offers anetphone outlet. This part of the system works pefectly well to provide internet access. However I am forced to use the ORBI because this router has a very short range and the signal does not reach the main section of my house,
When I setup without ORBI I have this short range internet access and TRACERT now gives
Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:1 1 ms 1 ms 1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 14 ms 14 ms 13 ms 10.20.22-135.tpgi.com.au [10.20.22.135]
3 16 ms 14 ms 13 ms 203-219-35-129.static.tpgi.com.au [203.219.35.129]
4 23 ms 22 ms 22 ms syd-apt-ros-crt2-be-50.tpgi.com.au [203.219.107.81]
5 21 ms 18 ms 15 ms 203.29.134-61.tpgi.com.au [203.29.134.61]
6 22 ms 17 ms 16 ms 209.85.149.84
7 18 ms 56 ms 25 ms 108.170.247.49
8 20 ms 22 ms 22 ms 209.85.248.173
9 21 ms 21 ms 21 ms dns.google [8.8.8.8]Trace complete.
- FURRYe38Aug 25, 2019Guru - Experienced User
You'll need to make sure you have a single NAT condition throughout the system. Possible you still have a double NAT condition.
You should remove the TP-Link router and connect directly to the ISP modem. As mentioned, please let us know what model # modem the Arris is.
ikingrma wrote:After much trouble because the connection keeps dropping out. I was able to follow option 3 abive and reset the router to be AP mode. I then tried to connect but the network shows no internet connection and the ORBI app says I am being blocked because of no IP. It appears that I need to sign in to the router but how?
My setup is an ARRIS cable modem connecting to a TPLINK VR 1600v gateway router with wireless then the ORBI. I need the TPLINK because it has a netphone.
Ay help appreciated.
- ikingrmaAug 26, 2019Aspirant
My setup is an ARRIS cable modem cm8200b connecting to a TPLINK VR 1600v gateway router with wireless then the ORBI. I need the TPLINK because it has a netphone. When I take away the ORBI and rely on the TPLINK router, the network appears stable. The problem is then that the TPLINK WiFi is so so weak that I cannot get active internet in the rest of my house. As a reminder everything (including the ORBI router and satellite) worked fine for over a month. I powered down the satellite while away for 3 weeks and the troubles started after that. Initially, I certainly did no active reconfiguration of the ORBI system.
Finally, is there any way to get into the ORBI configration other than wireless (such as a direct ethernet connection). When I was trying to reset the ORBI, I had many problems with the flaky wireless so that I had stop and start repeatedly.
- FURRYe38Aug 26, 2019Guru - Experienced User
is the Orbi in AP mode while behind the TPLink router?
Is the WiFi on the TPLink router fully disabled and turned OFF?
If the TPlink router is needed. Besure to configure the Orbi for AP Mode and ensure that the wifi radios on the TPLink router are fully OFF.
ikingrma wrote:My setup is an ARRIS cable modem cm8200b connecting to a TPLINK VR 1600v gateway router with wireless then the ORBI. I need the TPLINK because it has a netphone. When I take away the ORBI and rely on the TPLINK router, the network appears stable. The problem is then that the TPLINK WiFi is so so weak that I cannot get active internet in the rest of my house. As a reminder everything (including the ORBI router and satellite) worked fine for over a month. I powered down the satellite while away for 3 weeks and the troubles started after that. Initially, I certainly did no active reconfiguration of the ORBI system.
Finally, is there any way to get into the ORBI configration other than wireless (such as a direct ethernet connection). When I was trying to reset the ORBI, I had many problems with the flaky wireless so that I had stop and start repeatedly.