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Forum Discussion

ahashemi's avatar
ahashemi
Aspirant
Apr 22, 2022

RBR10 Mesh

Hi, I have an Orbi Netgear Mesh system.  I was able to check the status of the satellites and speed check via app.  Recently, when I open the App, it is indicating router is not connected.  The Route...
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Apr 22, 2022

Hi ahashemi,

 

I understand that you are trying to access your RBR10 but the app is not recognizing the device. Please navigate to the app store on your device to ensure that you are using the most recent version of the app. If you can not remember your password or your security questions you may need to factory reset the device.

 

Please navigate to the link below for instructions on how to factory reset your device:

 

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

 

Let me know if this helps!!

 

Best,

Kevin

Community Team

  • ahashemi's avatar
    ahashemi
    Aspirant
    Apr 25, 2022

    Thanks Kevin