RBR10 Mesh

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ahashemi wrote:

Hi, I have an Orbi Netgear Mesh system.  I was able to check the status of the satellites and speed check via app.  Recently, when I open the App, it is indicating router is not connected.  The Router on the app shows "white" and the 2 Satellites are green.  The actual Router connected to the modem has a Blue light. 

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The RBR10 user manual indicates on page 10 that a blue light indicates that the router is connected satisfactorily.

https://www.downloads.netgear.com/files/GDC/RBK12/RBK12_13_14_UM_EN.pdf 

In addition to that, does the system appear to be functioning?  (web? email? streaming?  etc.)  If so, then the problem is that the Orbi 'app' is incorrect.  In other words, "don't worry about it."

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ahashemi wrote:

the App still does not recognize the router.

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This is not clear.  Is it (a) that the router still has that white dot next to it, or (b) that the Orbi app no longer functions?

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ahashemi wrote:

 I also tried to login via web interface, and for some reason I am not receiving Netgear emails and cannot remember my password!

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I am not aware of 'receiving emails' having anything to do with accessing the Orbi web interface. Once a password has been rejected three times in a row, the Orbi brings up a Password Recovery screen which requires the router serial number and correct answers to some inane security questions.  There have been numerous reports on the forum from users who got through the original setup and did  not realize that the security question part and the user is stuck in a cycle of failure.  KevinLiT is correct that once that happens, the only way to gain web access to the router is to perform a Factory Reset.

There appears to be no urgency in this case.