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hoeks's avatar
hoeks
Follower
Jun 13, 2023

Rbr10 will not conect to the internet

Hi everyone. I recently purchased a second hand Orbi Rbr10 with 2 satellites. I can get the wifi to transmit from the Orbi to all of our devices, but there is no internet connection. I have a Huawei ...
Iramiller's avatar
Iramiller
Aspirant
Jun 20, 2023
hoeks wrote:
Hi everyone.
I recently purchased a second hand Orbi Rbr10 with 2 satellites. I can get the wifi to transmit from the Orbi to all of our devices, but there is no internet connection. I have a Huawei ONT (can't find the model #) through Spark in NZ. They have supplied the settings to use (in the attached screenshot) and I've set the ones I can find (really only the PPP username and password) when I login to the router, but most of them I can't see if they're right. When I login to the router it doesn't show an IP address so I've tried the steps on the troubleshooting guide but cannot get any internet connection at all. Can anyone help?

I think it's configuration issue of your Orbi Rbr10 router. I don't have proper instructions for you but I recommend to contact manufacturer's support. They will guide you through necessary steps to establish an internet connection. 

 

 

  • Iramiller's avatar
    Iramiller
    Aspirant
    Jun 21, 2023
    Iramiller wrote:
    hoeks wrote:
    Hi everyone.
    I recently purchased a second hand Orbi Rbr10 with 2 satellites. I can get the wifi to transmit from the Orbi to all of our devices, but there is no internet connection. I have a Huawei ONT (can't find the model #) through Spark in NZ. They have supplied the settings to use (in the attached screenshot) and I've set the ones I can find (really only the PPP username and password) when I login to the router, but most of them I can't see if they're right. When I login to the router it doesn't show an IP address so I've tried the steps on the troubleshooting guide but cannot get any internet connection at all. Can anyone help?

    I think it's configuration issue of your Orbi Rbr10 router. I don't have proper instructions for you but I recommend to contact manufacturer's support. They will guide you through necessary steps to establish an internet connection. 

     

     

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