RBR10 won't connect

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Tazzin38 wrote:

Greetings,

I was given an RBR10 router with 2 satellites. The light on the router never turned solid white, but blue. After several minutes I continued with the install. When it came time to connect my phone to the Orbi network,

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Assuming that the Orbi 'app' was being used to set up this system, correct?

"when it came time" is a little ambiguous. (I have never used the &%(#^^ 'app' to set up a router, and am thus unfamiliar with the steps.)  For example:

• The app found the router...?
• The app said to connect the router to the Internet Service Provider with an Ethernet cable...?
• At some point the app invited you to change the WiFi name and password....?

The "devil is in the details."