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Forum Discussion
RBR20 - Once or twice a day, it randomly disconnects
Hi all - first post here since becoming a user of Netgear. A couple of weeks ago, I invested in an Orbi RBR20 with two satellites, to replace the unreliable and slow PowerLine adapters I'd used ...
No, of course this is not supposed to happen. It seems unlikely that transmitter power or splitting SSID's has anything to do with the issue.
Is the unit on a UPS? A (very) brief power hit could cause the unit to restart.
Thanks for getting back to me.
None of the units are connected to a UPS - the router and satellites are plugged into wall sockets. However, we do have some electricity guzzling devices here (underfloor heating and pool) but there's no correlation between them switching on and the Orbi going off. I don't want to go to the expense of buying a UPS if the fault is not due to the electrical supply.
On another note - what's the point of having a debug log if it gets deleted as soon as the system powers down? I've enabled logs in the hope of trying to see what's going on, but they only go back to the point where the Orbi was last booted up. Therefore, losing the event that caused the damn thing to fall over in the first place!
Why is nothing ever simple?
While I understand that electronic devices are engineered to withstand electrical outages, I have this superstition that the one time a power surge or outage is going to fry a computer or expensive WiFi router, it will be mine. The UPS is more to "smooth out" minor electrical issues than to provide operation during extensive outages. When the whole neighborhood is dead, that usually takes the internet out along with lights, fans, alarm system, etc.
I share the frustration of log files not being useful. Have never seen a reference that explains what is contained in the Debug.log. The LAN and WAN pcap files are obvious. The rest... who knows? My PC knows when it did not follow a normal shutdown, so maybe the Orbi does something similar. Not sure how helpful that would be, since when the power fails, there is no power to write anything to a log.