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Forum Discussion
migstermav
Feb 18, 2020Aspirant
RBR20 1 of 3 Nest cameras wont show or record video after power cut
Hi, I have an RBR20 with 2 satellites. I have 3 nest cameras. After initial set up, they all worked fine, this conitinued for about 4 months. I had to cut power for electrical work, since the power c...
nicholb
Feb 19, 2020Luminary
Can you try connecting the camera to a WiFi hotspot from your phone? If so that would help you determine if the problem is in the camera or the Orbi.
- FURRYe38Feb 19, 2020Guru - Experienced User
Since the user has the same model cameras and they connect to the Orbi fine, I presume that the one camera in question would be the problem and not the Orbi. However good idea to try a different wifi signal though.
- migstermavFeb 19, 2020Aspirant
Thanks for the suggestion, unfortunately it wont connect to my hotspot, not sure if it has to connect to a wifi as opposed to hotspot?
- nicholbFeb 19, 2020Luminary
WiFi shouldbe WiFi as long as the hotspot is using the correct band for the camera (5Ghz I think).
It is looking like it is the camera. At least if Google/Nest says it is the WiFi you can tell them you tried connecting to a different WiFi and that also did not work.
- migstermavFeb 19, 2020Aspirant
Ah maybe I didnt understand fully (im not the most knowledgeable on this). I tried to use a hotspot from my phone, which didnt work. The nests only work off 2.4Ghz in the UK and I dont know how to change the wifi. I will hopefully wrangle a new camera from them. Cheers