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Forum Discussion
rbr20 dropping devices
About 4-6 weeks ago started having issues with wifi devices -- dropping / disconnecting from wifi, then reconnecting. I replaced my hub with a switch for the wired devices (playstation, tv cable ...
Netgear Orbi rbr20
firmware V2.3.5.26
modem: technicolor TC4300.E
Your FW should be ok. Your system does not support v38 or v40.
Your modem is only a modem which is good. Its a modem only which is recommended.
Let us know about the other suggestions. Please give feedback. Hopefully something stands out.
WeAreDevo wrote:Netgear Orbi rbr20
firmware V2.3.5.26
modem: technicolor TC4300.E
Still having issues...
Have tried all of the above suggestions...nothing working.
Spent 45 minutes on the phone with netgear support...no success...
Manually updated router to V2.3.5.36 (hot fix).
Router firmware updated, but when I tried to upload the firmware update for the satellite it kept giving me a file error message. I tried with my laptop hardwire to the satellite as well as wireless....
So I wanted to get some more data...so, I opened orbilogin.net on my laptop (Ubuntu). and watched the "Internet Status" About every 5-10 minutes or so it changes from Good, to no internet for a few seconds, then back to "good".
Watching the "wireless connections available" on devices, the router just "disappears" for a minute or so about every 5-10 minutes or so, then reappears. But sitting right in front of the router, the lights do not change on it.....And sitting right in front of the modem when this happens, none of those lights change either...
I need to buy a couple more Mesh Network Systems for some income properties....do not think I will be buying Netgear, as this issue is frustrating the heck out of me, and the phone support did not solve the problem....Probably buy the Google system? Maybe D-Link?
Did you power OFF the ISP modem for 30 seconds then back on and then factory reset the RBR and walk thru the setup wizard? Does the status still fluxuate here after this has been completed?
Swap LAN cables between the ISP modem and RBR.
Seems like there maybe a problem with the RBR and the modem.
IF trhe above failes to resolve this with the RBR, I presume the Orbi system maybe faulty and needs to be replaced or RMAd.
D-Link has COVR systems for there MESH.
WeAreDevo wrote:Still having issues...
Have tried all of the above suggestions...nothing working.
Spent 45 minutes on the phone with netgear support...no success...
Manually updated router to V2.3.5.36 (hot fix).
Router firmware updated, but when I tried to upload the firmware update for the satellite it kept giving me a file error message. I tried with my laptop hardwire to the satellite as well as wireless....
So I wanted to get some more data...so, I opened orbilogin.net on my laptop (Ubuntu). and watched the "Internet Status" About every 5-10 minutes or so it changes from Good, to no internet for a few seconds, then back to "good".
Watching the "wireless connections available" on devices, the router just "disappears" for a minute or so about every 5-10 minutes or so, then reappears. But sitting right in front of the router, the lights do not change on it.....And sitting right in front of the modem when this happens, none of those lights change either...
I need to buy a couple more Mesh Network Systems for some income properties....do not think I will be buying Netgear, as this issue is frustrating the heck out of me, and the phone support did not solve the problem....Probably buy the Google system? Maybe D-Link?
FWIW if someone else is having this problem - I was having the exact same issues, with the wireless connection just disappearing on a fairly regular basis for 30 seconds or so, and then coming back.
I've manually reverted to firmware 2.3.5.30, and the connection appears to be stable again.