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Forum Discussion

robert1308's avatar
robert1308
Aspirant
Aug 27, 2020

RBR20 dropping internet connection regularly

Since a couple days, as far as I remember after the upgrade of firmware, the internet connection drops regularly while the WIFI is still connected. I checked the WAN connection status, it is disconne...
robert1308's avatar
robert1308
Aspirant
Aug 27, 2020

I have the latest firmware version 2.5.1.16

I've gone through several similar posts, none of them provides a reliable solution

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 27, 2020

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Has a factory reset and setup from scratch been performed since last FW update?

Do you have Armor or Circle enabled? 

robert1308 wrote:

I have the latest firmware version 2.5.1.16

I've gone through several similar posts, none of them provides a reliable solution

 

 

  • robert1308's avatar
    robert1308
    Aspirant
    Aug 27, 2020

    I'm located in the US. 

    I tried to connect dirrectly to the internet with my computer the whole day, and did not experience any drop. 

    I did the factory reset,  is there any hard reset we can do?