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Forum Discussion

komrade's avatar
komrade
Guide
Mar 23, 2019
Solved

RBR20 factory reset on reboot

My RBR20 loses all settings on power loss or reboot.    I was making some updates to the router and hot apply .everything seemed to go through fine and I thought might as well reboot to be sure. ...
  • komrade's avatar
    komrade
    Apr 05, 2019

    The v44 firmware seemed to fix it for me as well. Was able to get it uploaded and reconfigured with the new firmware and haven't had any issues since.

     

    I will mark this as resolved since the new firmware was released.

     

    Thanks everyone for helping troubleshoot.

MrBillAllen's avatar
MrBillAllen
Guide
Mar 25, 2019

I'm having the exact same issue.  I've reporduced it a couple of times.  

Reboot router - factory reset

Remove power - factory reset

Power off/on - factory reset

 

RBR20

Firmware  V2.2.1.210

Modem CM1100

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Mar 25, 2019

      Thanks for the feedback.

       

      Another possibility is to reflash the new firmware manually. Maybe it did not stick completely first time around.

       

      • MrBillAllen's avatar
        MrBillAllen
        Guide
        Mar 25, 2019

        I'll give that a try as soon as I can.  I've opened a case with Netgear support and will also post result.

  • mikevanocdn's avatar
    mikevanocdn
    Tutor
    Mar 25, 2019
    Just bought my router system a week ago and having the exact same issue...if this doesn’t get fixed soon, I’m returning. My wife doesn’t know how to fix if I am not around and I am not going to waste my time whenever there is a power blip to fix this...life’s too short for this. Let me know if it gets fixed.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Mar 26, 2019

      Might try a full manual re-load of the FW files on the system using a web browser. Then do a factory reset and setup from scratch, walk thru the setup wizard using a web browser. Do a back up of the configuration to file. 

      Then test to see if the setting presist or if the system resets if powered off and back on or thru a reboot. 

      mikevanocdn wrote:
      Just bought my router system a week ago and having the exact same issue...if this doesn’t get fixed soon, I’m returning. My wife doesn’t know how to fix if I am not around and I am not going to waste my time whenever there is a power blip to fix this...life’s too short for this. Let me know if it gets fixed.

       

      • komrade's avatar
        komrade
        Guide
        Mar 26, 2019

        So tried all the possible solutions in this thread so far to no avail.

         

        Was previously on 2.1.3 (or something like that) and downloaded V2.3.0.28 and did a manual update through the GUI. On reboot, it went to factory settings.

         

        Did the 30-30-30 power cycle, reconfigured everything, went to reboot, and lost all settings again.

         

        I put a UPS on it for now just in case I have a small power outage, but still, incredibly frustrating to lose all settings on any sort of power loss or even software reboot.