Forum Discussion

Guide

Mar 23, 2019

Solved

RBR20 factory reset on reboot

My RBR20 loses all settings on power loss or reboot. I was making some updates to the router and hot apply .everything seemed to go through fine and I thought might as well reboot to be sure. ...

komrade
Apr 05, 2019
The v44 firmware seemed to fix it for me as well. Was able to get it uploaded and reconfigured with the new firmware and haven't had any issues since.

I will mark this as resolved since the new firmware was released.

Thanks everyone for helping troubleshoot.

FURRYe38

Guru - Experienced User

Apr 05, 2019

I wonder if you did the same thing for v44, would that continue to be stable on v44?

Thank you for letting us know.

MrBillAllen wrote:

Just to follow up.

Experienced another power outage today and the system maintained the configuration. At this point I'm considering my issue resolved.

I'm running FW V2.3.0.28 which I downloaded from the site and installed manually through the GUI. After the firmware update I performed another factory reset and walked through the setup again.

Since then I have tested three times, rebooted, pulled the plug and rebooted. And finally the power outage today.

My system appears stable.

komrade

Guide

Apr 05, 2019

The v44 firmware seemed to fix it for me as well. Was able to get it uploaded and reconfigured with the new firmware and haven't had any issues since.

I will mark this as resolved since the new firmware was released.

Thanks everyone for helping troubleshoot.

FURRYe38
Guru - Experienced User
Apr 05, 2019
Glad it's working now. Besure to save a backup configuration to file for safe keeping.

Enjoy. :smileywink:

komrade wrote:

The v44 firmware seemed to fix it for me as well. Was able to get it uploaded and reconfigured with the new firmware and haven't had any issues since.

I will mark this as resolved since the new firmware was released.

Thanks everyone for helping troubleshoot.
- Thefugitive87
  Tutor
  Apr 13, 2019
  I have the Rbr20 and Rbs20 on wired back haul. I have the current 2.3.1.44 on both and I am still loosing all setting with power loss. I just bought a ups to band aid this issue, but shouldn't be an issue at all.
  - Blanca_O
    NETGEAR Employee Retired
    Apr 14, 2019
    Hi Thefugitive87
    
    We would like to clarify the following information:
    
    - When you say "power loss", do you mean that the router reboots itself or you turn off and on the router?
    
    - How did you update to latest FW? Manual Update, FW Update Page in UI, Auto FW update pushed by NETGEAR
    - Was there any interruption of RBR20 during FW update process?
    - What changes were made to the configuration before rebooting?
    - How did you reboot RBR20 after FW update? Was it rebooted using reboot option in UI, using on-off button, pulling the power, unplugging from the wall, powering of ups or power bar?
    - Did you experience any power outages recently?
    
    Regards,
    Blanca
    Community Team