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Forum Discussion
RBR20 fail on setup
I've had a lot of Netgear products over the years and they've always delivered. But I bought a new RBR20 the other day which I picked up today. Using the factory SSID and password, trying to log in...
it sounds like it wasn't a new device. Maybe someone bought it and excellently re-wrapped/returned it.
Here's your options.
1. Return/exchange it if you just bought it. Its more than likey been setup according to what you're experiencing.
2. Factory reset it. Push and hold reset for 7-10 seconds while powered up. The lights should blink. this'll get you back to the factory settings and you can use the defaults to login and do your setup.
I'd probably lean towards the return/exchange as its been registered already. If you keep it as is, you'll have a shorter warranty, no free 90 days support, and who knows what happened with whoever set it up prior.
Kind of up to you which route you choose.
Where did you purchase it from?
No, it clearly isn't new. It was bought from an un-fishy large Swedish online electronics store, CDON, though.