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Forum Discussion

rhmeekjr's avatar
rhmeekjr
Follower
Jul 12, 2022

RBR20 I have Spectrum internet service I am paying for 200 gigs, but my RBR20 modem seldom won't.

Troubleshooting
CrimpOn's avatar
CrimpOn
Guru - Experienced User
Jul 12, 2022

It would help to have more detail about the situation.  For example:

 

  • Is this router administered with the Orbi 'app' or with a web browser?
    (the app provides almost zero help in diagnosing problems, whereas the web interface offers a lot more.)
  • How is speed being measured?
    • Using the router (or app) built in Speed Test function?
    • Using a Speed Test app on one of the wired or wireless devices?
  • What speed is being reported?
    (Hint: if the speed never reports higher than 90+ MB/s there is a good chance that the Ethernet cable connecting router to ISP device is at fault.)