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Forum Discussion
RBR20 Internet drops after firware update
A few weeks ago I updated my RBR20 and satellites to the newest available firmware (2.7.4.24). Since then we lose our internet connection 4-5 times a day, but only for about 30seconds - 1.5minutes a...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What CAT# lan cable are you using between the RBR and modem?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
Hello! Thank you for your reply (sorry for the delay in responding).
To answer your questions:
I am currently running firmware version: 2.7.4.24
The modem is an Arris TM1602A
Cable is a CAT 6
I have powered off the modem for over 1 minute and powered it back on since the last update (the ISP even had me do this an additional time when I was on the phone with them).
I had performed a restart in the sequence you suggested and it did not improve our issue.
I have not performed a factory reset and setup from scratch since the FW update. Is this recommended?
Thank you!