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Forum Discussion
RBR20 Internet drops after firware update
A few weeks ago I updated my RBR20 and satellites to the newest available firmware (2.7.4.24). Since then we lose our internet connection 4-5 times a day, but only for about 30seconds - 1.5minutes a...
Hello Rookshaw,
Welcome to the NETGEAR Community!
Please perform a factory reset on your RBR20 using the recommended 30/30/30 reset method.
Best,
Kevin
Community Team
Thank you for your responses.
Starting last Thursday (Aug 18th) we did not have any internet disruptions. I did not want to perform a factory reset if the issue was no longer present, so I held off. As of today we still do not have any internet disruptions.
If the issue reasserts itself, I will try a factory reset or replacing the modem.