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Forum Discussion
RBR20 keeps dropping internet connect and flashing magenta
For the last couple weeks my RBR20 keeps dropping the internet connection and flashing magenta. If I reboot the Orbi connected to my ISP then the internet comes back for a while. I've verified if I j...
FW: V2.7.4.24
ISP Router\Modem: worldwide packets lightningedge 38SFP
I've rebooted all the devices, swapped the network cable from the Orbi to the ISP router including a different port and it ran for a while hitting this twice in the last 24 hours. Rebooting the Orbi brought it back agai.
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
Try option #2 first...
The modem is owned by the ISP and so I have no access to it. It doesn't run wifi so that isn't a problem. The Orbi has been working fine for a couple years in the same configuration until the last couple of weeks so trying to figure out what is going on. Rebooting the Orbi seems to resolve it for some number of hours.
Have the ISP check there services up to there modem.
Ask them to put the RBR in the modems DMZ.