NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RBR20 latest firmware update V2.6.2.104
I just updated the firmware on RBR20 to V2.6.2.104 and now I have some devices have internet and others don't. Don't know why some devices cannot get internet even though they connect to wifi and I c...
You might try rebooting the devices that appear not to connect
My RBR20 is frequently dropping internet access for most of the WiFi connected devices on our network. WiFi connections stay up, but internet access is lost (the status color in the app shows pink for the RBR20 when it gets in this state). Interestingly, if I run Speedtest via the Orbi app, it generally connects and comes back with fast speeds. So, I don't think it's my ATT modem (I have a 1 GB fiber circuit) losing it's connection. Plus, if I reboot the Orbi RBR20 (either via a soft or hard reboot), then it generally fixes it, at least for a few hours. I'm on Firmware version V2.6.2.104 and this issue has started several weeks ago. I'm about to loose my mind and rip out all of this NetGear equipment. We've got a houseful of people that need reliable access to the internet and this isn't working. Please help!
By the way, we have repeatedly rebooted the devices that are connecting to the WiFi and that are experiencing the outages. Plus, they all lose internet connectivity simultaneously.
chrisgoodson1 wrote:My RBR20 is frequently dropping internet access for most of the WiFi connected devices on our network. WiFi connections stay up, but internet access is lost (the status color in the app shows pink for the RBR20 when it gets in this state). Interestingly, if I run Speedtest via the Orbi app, it generally connects and comes back with fast speeds. So, I don't think it's my ATT modem (I have a 1 GB fiber circuit) losing it's connection. Plus, if I reboot the Orbi RBR20 (either via a soft or hard reboot), then it generally fixes it, at least for a few hours. I'm on Firmware version V2.6.2.104 and this issue has started several weeks ago. I'm about to loose my mind and rip out all of this NetGear equipment. We've got a houseful of people that need reliable access to the internet and this isn't working. Please help!
If you feel your problems are due to a recent firmware update, perhaps you should try a factory reset.
chrisgoodson1 wrote:My RBR20 is frequently dropping internet access for most of the WiFi connected devices on our network. WiFi connections stay up, but internet access is lost (the status color in the app shows pink for the RBR20 when it gets in this state). Interestingly, if I run Speedtest via the Orbi app, it generally connects and comes back with fast speeds. So, I don't think it's my ATT modem (I have a 1 GB fiber circuit) losing it's connection. Plus, if I reboot the Orbi RBR20 (either via a soft or hard reboot), then it generally fixes it, at least for a few hours. I'm on Firmware version V2.6.2.104 and this issue has started several weeks ago. I'm about to loose my mind and rip out all of this NetGear equipment. We've got a houseful of people that need reliable access to the internet and this isn't working. Please help!
Is traffic-meter enabled ?
If yes, disable it. Known bug in the latest FW and discussed many times in the community.
Yes, it was enabled. I just disabled it and will see if that helps. Thank you!
Turning off Traffic Meter seems to have helped but not fully resolved the issues. Instead of having to reboot 5 - 6 times per day, it's down to 2 - 3 times. I hate to do a factory reset but I guess that's the next step. Hoping that it won't immediately re-upgrade to V2.6.2.104 and put me right back into the same boat.
Then the next step is search the community.
Just keep in mind: This community is not a helpdesk. Most of the people posting here are volounteers and not paid. And the search function often shows results from other posts with the same or similar problem. Searching saves your and others time :smileyhappy:
I'm having the same issues, same FW, and have done a reset. Router drops off, shows pink in the app, then a reboot to restore. Frustrating.
Try a factory reset and setup from scratch.
Be sure to disable any Traffic Meter, Armor or Circler after setting up and see how it goes.
JJJustice wrote:I'm having the same issues, same FW, and have done a reset. Router drops off, shows pink in the app, then a reboot to restore. Frustrating.
I did a total reset on it already and TM was disabled as well. I've had this package since Dec 2020, problem started about 3 weeks ago. Btw, not sure if important, but firmware updates on app comes back as error, and on web site says for the satellite downloading, then fail.
Model Name Device Name Current Version Status Router RBR20 RBR20 V2.6.2.104 No new firmware version available. Satellite RBW30 Orbi Satellite-1 V2.6.2.2 Update failed
By the way, for those folks still running V2.6.2.104 on their RBR20, I decided not to do a factory reset. But I did downgrade the RBR20 firmware from V2.6.2.104 to V2.6.1.36 and all of the issues that I was having (intermittent dropping of internet access) went away. I left V2.6.2.104 running on the satellites, however. Again, I'm no longer having any issues.
- I’m running router V2.6.2.104 and sat V2.6.2.2. Says most current.
