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Forum Discussion
RBR20 latest firmware update V2.6.2.104
I just updated the firmware on RBR20 to V2.6.2.104 and now I have some devices have internet and others don't. Don't know why some devices cannot get internet even though they connect to wifi and I c...
My RBR20 is frequently dropping internet access for most of the WiFi connected devices on our network. WiFi connections stay up, but internet access is lost (the status color in the app shows pink for the RBR20 when it gets in this state). Interestingly, if I run Speedtest via the Orbi app, it generally connects and comes back with fast speeds. So, I don't think it's my ATT modem (I have a 1 GB fiber circuit) losing it's connection. Plus, if I reboot the Orbi RBR20 (either via a soft or hard reboot), then it generally fixes it, at least for a few hours. I'm on Firmware version V2.6.2.104 and this issue has started several weeks ago. I'm about to loose my mind and rip out all of this NetGear equipment. We've got a houseful of people that need reliable access to the internet and this isn't working. Please help!
chrisgoodson1 wrote:My RBR20 is frequently dropping internet access for most of the WiFi connected devices on our network. WiFi connections stay up, but internet access is lost (the status color in the app shows pink for the RBR20 when it gets in this state). Interestingly, if I run Speedtest via the Orbi app, it generally connects and comes back with fast speeds. So, I don't think it's my ATT modem (I have a 1 GB fiber circuit) losing it's connection. Plus, if I reboot the Orbi RBR20 (either via a soft or hard reboot), then it generally fixes it, at least for a few hours. I'm on Firmware version V2.6.2.104 and this issue has started several weeks ago. I'm about to loose my mind and rip out all of this NetGear equipment. We've got a houseful of people that need reliable access to the internet and this isn't working. Please help!
Is traffic-meter enabled ?
If yes, disable it. Known bug in the latest FW and discussed many times in the community.
Yes, it was enabled. I just disabled it and will see if that helps. Thank you!
Turning off Traffic Meter seems to have helped but not fully resolved the issues. Instead of having to reboot 5 - 6 times per day, it's down to 2 - 3 times. I hate to do a factory reset but I guess that's the next step. Hoping that it won't immediately re-upgrade to V2.6.2.104 and put me right back into the same boat.
Then the next step is search the community.
Just keep in mind: This community is not a helpdesk. Most of the people posting here are volounteers and not paid. And the search function often shows results from other posts with the same or similar problem. Searching saves your and others time :smileyhappy:
Also after a reset. Once the system is setup, be sure to save off a backup configuration to file. Saves time if a reset is needed.
Others have found resets have helped resolve there problems. Something to try.
Good luck.
chrisgoodson1 wrote:Turning off Traffic Meter seems to have helped but not fully resolved the issues. Instead of having to reboot 5 - 6 times per day, it's down to 2 - 3 times. I hate to do a factory reset but I guess that's the next step. Hoping that it won't immediately re-upgrade to V2.6.2.104 and put me right back into the same boat.
chrisgoodson1 wrote:Turning off Traffic Meter seems to have helped but not fully resolved the issues. Instead of having to reboot 5 - 6 times per day, it's down to 2 - 3 times. I hate to do a factory reset but I guess that's the next step. Hoping that it won't immediately re-upgrade to V2.6.2.104 and put me right back into the same boat.
Try first a restart of all ORBI components (Power OFF all, wait 12 minute, power ON RBR, if tghere arfe RBS, power ON them after RBR is fully up).
From your posts here it is not clear if you've done that or not.I have unplugged and rebooted (hard and soft) on numerous occaisons. But I will say that I have never left it unplugged for as long as 12 minutes. That seems like an excessively long time. I've left it unplugged for probably 30 seconds to a minute. However, I decided to downgrade the router firmware last night and try that. I'm now running V 2.6.1.36 on the router. The satellites (3) are still running V 2.6.2.104. So far, I haven't run into the issue, but I will let it run for a couple of days before I declare victory. :)
