NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ketcdm's avatar
ketcdm
Aspirant
Jul 20, 2021
Solved

RBR20 MAC Address for ISP new Router Passthrough Setup

I just got a replacement gateway router from my ISP provide and I have to set up my Orbi RBR20+1 satellite.  The ISP requires that I enter the MAC address for the RBR20, however it is not in a format that is acceptable to the ISP.  The label on the bottom shows the MAC as a 12 digit number.  The ISP needs it in this format:  xx:xx:xx:xx:xx:xx.  Do I just type in the colons after every second number or am I missing some information?  My ISP is AT&T and I'm trying to connect the RBR20 to ARRIS/ATT WIFI Gateway
BGW201-700.  Thanks for your help.