RBR20 Magenta, Satelline good

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LLWLLL wrote:

I've reset/rebooted the router two times, still magenta - the app shows that it's disconnected/offline....however the satellite is fine.

Do I give up and buy something new?  Firmware Version V2.5.1.16  no updated required....?   we purchased 1 1/2 years ago

any suggestions?

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what color is the ring on the sats.  sats shouldn't be working IF the router is dead.

have you checked your modem?

don't use the app for troubleshooting...best to login in to the orbi using a web browser.