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Solved
RBR20 quit working today
No idea where to find things like model version, firmware. Windows 10. Chrome Browser.
Suddenly tonight many websites, including Netgear websites, give 404/401/ secruity errors. can't even acce...
It seems to be running and stable.
Since the phone app doesn't work when the Orbi doesn't work and online support is useless I suppose that you are just on your own.
It's really annoying that factory reset failed to work several times then suddenly worked. One more failure form this setup and I'll try to get my money back.
Thanks guys.
Cell app abruptly started working 1/2 hour after last reset.
Went through setup
Everything works now.
Zero help from Netgear support.
The model version is something you already told us: RBR20. The firmware version is something you need to log into the router to see: it'll say in the upper right corner of all screens on the web configuration for the Orbi.
It could be that your router and satellite(s) lost sync. When that happens, if you're connected directly to the router, everything will work just fine. But, when you're connected to a satellite, whether by wifi or ethernet, since the satellite and router aren't synced, nothing will load for you, and you won't be able to even log into the Orbi's web config page, either. It sounds like this could be your issue. To test, you could try switching back to the Orbi router, but unplug the power from any and all Orbi satellites so that you ensure any devices you use are only connected to the router. Then, test if pages load properly. If they do, then plug in a satellite and let it sync to the router. If that doesn't work automatically, you may have to manually force them to sync, either with the hardware buttons, or through the web interface.
But my best guess is that your devices were connected to a satellite that wasn't synced with the router, which will always cause all web pages to fail to load properly. And it sounds as though your issue is resolved now anyway.