NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
doesorbiwork
Apr 02, 2019Tutor
RBR20 quit working today
No idea where to find things like model version, firmware. Windows 10. Chrome Browser.
Suddenly tonight many websites, including Netgear websites, give 404/401/ secruity errors. can't even acce...
- Apr 04, 2019
It seems to be running and stable.
Since the phone app doesn't work when the Orbi doesn't work and online support is useless I suppose that you are just on your own.
It's really annoying that factory reset failed to work several times then suddenly worked. One more failure form this setup and I'll try to get my money back.
Thanks guys.
doesorbiwork
Apr 04, 2019Tutor
It seems to be running and stable.
Since the phone app doesn't work when the Orbi doesn't work and online support is useless I suppose that you are just on your own.
It's really annoying that factory reset failed to work several times then suddenly worked. One more failure form this setup and I'll try to get my money back.
Thanks guys.
FURRYe38
Apr 04, 2019Guru - Experienced User
Where were you doing the reset from? The web page or back button? I always use the web page to do the reset.
Sometimes help from others in a forum can be more beneficial than phone support.
Good Luck.