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Forum Discussion

Verilogger's avatar
Verilogger
Aspirant
Aug 22, 2019

RBR20 Restarts randomly

I have a RBR20 set up in router mode. Two RBW30 Satellites FW: v2.3.5.26 Satellite FW: v2.3.5.6 Guest network is off Arris TM1602 cable modem 3000 sq ft house I have performed factory reset of the rou...
Verilogger's avatar
Verilogger
Aspirant
Aug 22, 2019

Satellites are less than 30' apart.

I have tried these suggestions in the past and it did not work.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 22, 2019

The satellites need to be 30 feet or more. 


What happens if you turn OFF the RBWs and just leave the RBR running...still happens? 

  • Verilogger's avatar
    Verilogger
    Aspirant
    Aug 22, 2019

    All of the satellites were working well until the firmware upgrade.  I removed one satellite to see if this makes any difference.  The router re-initializes 5 - 20 times a day and I am not sure, but it seems to happen when the entire family is trying to work at the same time.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Aug 22, 2019

      I suppose you might try downgrading FW and see if this helps. IF not, I recommend you contact NG support and get more help on the RBR. Possible the RBR is faulty and needs to be replaced. 

      • Npkelley's avatar
        Npkelley
        Aspirant
        Oct 18, 2019
        I’m Having this exact same problem. Did you get it fixed? If so how?