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Forum Discussion
RBR20 switch a device from 5 to 2.4
I am trying to link a 2.4 compatible security camera to my orbi network but am getting an error message that my phone internet is on a 5 network.....I linked 2 other of these exact cameras with out i...
That's exactly where the camera is stuck, it asks for the wifi info and won't show me the QR code without connecting to the 2.4 so it's giving me the error message and blocking me from moving forward. I know this is common with security cameras as we have many but I was impressed with how easy I connected the first 2 so I thought I was good with these and bought me then camera#3 here we go with same old issue. I know there's a few different ways around but it's such an easy thing I figured there's got to be an easy way I'm not aware of to assign the 2.4 to a particular device. These are by LaView.
LaView seems to sell many different cameras. I would like to look at the User Manual for the specific camera that is causing the problem.
Is it identical to previous cameras that connected with no problem?
p.s. The original Orbi product line, which includes the RBR20, has a workaround for this problem. (newer models do not)
The process works like this:
- Go into the Orbi web administration (http://orbilogin.net)
- Navigate to the Advanced Tab, Advanced Settings (bottom menu item)
- Select Advanced Wireless Settings
- On the screen, uncheck the box for "Broadcast SSID" on the 5G network
- Click Apply.
- On the smartphone that is running the camera app.
- Go into the network settings
- "Forget" the Orbi WiFi.
- After that is done, select the Orbi WiFi name and connect.
(which will require you to enter the network password, since the phone no longer remembers it) - This will cause the phone to connect at 2.4G because that is the only network that is broadcasting the SSID
- Open the smartphone app and connect the camera.
- After this process finishes, reverse the procedure
- Tell the Orbi to begin broadcasting SSID on the 5G network
- "Forget" and then connect to the Orbi again.