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Forum Discussion

Freddie18's avatar
Freddie18
Aspirant
Aug 16, 2022
Solved

RBR20 system with streaming problem on Vodafone NZ

Dear mates,  I newly switched to Vodafone NZ. There is a problem that the streaming of MS Teams, Zoom, Youtube or Nintendo Switch gaming. The streaming will stop, freeze, lost voice channel for abo...
Troubleshooting
KevinLiT's avatar
KevinLiT
NETGEAR Moderator
Aug 17, 2022

Hello Freddie18,

 

Welcome to the NETGEAR Community!

 

I understand that you are having network stability issues with your RBR20 on Firmware version 2.7.3.22.

 

Please manually update your RBR20 to the current Firmware version 2.7.4.24 then check to see if the problem persists. 

 

Please navigate to the link below for your RBR20 firmware version 2.7.4.24:

https://www.netgear.com/support/product/RBR20.aspx#download

For more information on manually updating your RBR20 please navigate to the link below:
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite

Best,
Kevin
Community Team

 

 

 

  • Freddie18's avatar
    Freddie18
    Aspirant
    Aug 17, 2022

    Thanks Kevin.

     

    I did the manual upgrade firmware last night after received the email from Netgear.

    After upgrade, it is noticeable that the IP address changes to Vodafone's address range. I guess the old firmware version was kept engaging the former ISP IP address range.

    We tried a few online streaming activities in the same time last night and It looks problem resolved. 

    In case of the problem remains, please allow me to post again.

     

    Thanks a lot.

    Love this community group. Give a big LIKE !!

     

    Cheers,

    Freddie

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Aug 18, 2022
      Freddie18 wrote:

      After upgrade, it is noticeable that the IP address changes to Vodafone's address range. I guess the old firmware version was kept engaging the former ISP IP address range.

       

      The clue could be in your first message:

       

      I newly switched to Vodafone NZ.

      When you change your ISP it is a good idea to reset your hardware to make it forget any settings from the old ISP.

       

      Reset the thing and it forces you to enter the right details for the new ISP.

       

      The firmware update reboots the RBR20 which may have also rebuilt that setting.